I bought a road king from them a few years back and joined their HOG chapter. On one of the rides I had a pretty bad crash. Broke my back and all. They took excellent care of my wife and I. Got us an ambulance, road captain was a paramedic, so he knew exactly what to do. They made sure my bike was taken care of and any belongings were secured. They checked in on me while I was recuperating. I even got a call from the owner personally. I can not thank then enough. They will go above and beyond for you.